30-day returns
At Choco Cup, we want you to be satisfied with your purchase. That is why we offer a period of 30 days from receipt of the order to request a return, in addition to the rights you are entitled to by law.
To take advantage of our 30-day commercial return policy, the product must:
- Not have been used.
- Be in perfect condition.
- Retain its original packaging.
- Include all accessories.
- Show no signs of use, wear, or damage.
How do I request a return?
To request a return, write to us at chococup@use.startmail.com
indicating:
- Order number.
- Name used for the purchase.
- Reason for the return.
We will provide you with the steps to complete the shipment.
Once we receive the product, we will verify that it meets the conditions above. If the return is accepted, we will process the corresponding refund using the same payment method used to make the purchase.
Shipping costs for a voluntary return will be borne by the customer, unless we indicate otherwise.
This 30-day commercial policy applies without prejudice to the legal right of withdrawal and other rights recognized to the consumer by applicable legislation.
DAMAGED OR DEFECTIVE PRODUCT
Has your Choco Cup arrived damaged?
If your order has arrived broken, damaged, or has a defect, you do not have to process it as a standard return.
We want to resolve it as soon as possible.
What do you have to do?
Write to us at chococup@use.startmail.com indicating your order number and attaching:
📸 A photo of the damaged product.
📦 A photo of the outer packaging.
📸 A photo of the inside of the package and how you received the product.
Our team will review the case and indicate the next steps.
When there is a lack of conformity covered by the legal warranty, the corresponding solution will be carried out in accordance with applicable regulations.
Do not send the product on your own before contacting us.
WARRANTY AND CUSTOMER RIGHTS
Your purchase is protected
All our new products are covered by the legal warranty applicable to consumers.
In Spain, new products generally have a 3-year legal warranty from delivery for any lack of conformity.
This warranty is independent of our 30-day commercial return policy.
If the product shows a lack of conformity, you may be entitled to a solution in accordance with applicable law, which may include repair or replacement and, where appropriate, price reduction or termination of the contract.
Right of withdrawal
For online purchases, you generally have a period of 14 calendar days from receipt of the product to exercise your right of withdrawal, without the need to state a reason.
The exercise of this right is subject to the conditions and exceptions established by applicable legislation.